Return & Exchange Policy — KRVE India

At KRVE, we are committed to delivering a seamless shopping experience. If your purchase does not meet your expectations, we offer a 7-day exchange window from the date of delivery.

Please note that KRVE follows a strict No Refund Policy. We only provide product exchanges, subject to the conditions outlined below.

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❌ No Refund Policy (Important)

• KRVE does not provide monetary refunds under any circumstances, except where required by applicable law
• All approved requests are eligible only for exchange
• Orders once placed are considered final and non-refundable

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✅ Eligibility for Exchanges

To qualify for an exchange:

• Items must be unused, unwashed, and undamaged
• All original tags and packaging must be intact
• The product must be returned in its original condition

KRVE reserves the right to reject any request that does not meet these conditions.

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📋 Exchange Terms

• First size exchange is free for a limited launch period
• Reverse pickup charges may apply on second exchange requests
• Shipping and COD charges are non-refundable
• Only products purchased directly from krveindia.com are eligible
• Items marked "No Return / No Exchange" are not eligible

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📦 Damaged / Incorrect Product

If you receive a damaged item, an incorrect product, or a wrong size (different from your order), you are eligible for a free replacement, subject to verification.

• Requests must be raised within 48 hours of delivery
• Supporting proof (images/video) is mandatory

KRVE reserves the right to approve or reject claims after verification.

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🔍 Quality Check & Approval

• All returned products undergo a strict quality inspection
• If approved → exchange is processed
• If rejected → product is shipped back to you

The final decision rests with KRVE's quality control team.

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📹 Proof & Packaging Requirement

To ensure fair processing:

• Record a clear video while packing the return parcel
• Ensure the package is securely sealed
• Keep the pickup receipt safely

KRVE will not be responsible for missing or incorrect items returned without proof.

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🚚 Pickup Policy

• Reverse pickup will be attempted up to 3 times only
• Failure to hand over the product will result in cancellation of the request

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🔄 Exchange Policy

• Only size exchanges are allowed
• Exchanges are subject to stock availability
• If the requested size is unavailable, an alternative size of the same product may be offered

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🚫 Non-Eligible Orders

The following are strictly not eligible for exchange:

• Orders under BOGO or promotional offers
• Products marked "No Return / No Exchange"
• International orders
• Items without original tags and packaging
• Items that are used, washed, or damaged

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⚠️ Chargeback & Dispute Policy

• By placing an order, the customer agrees to all KRVE policies
• Initiating a chargeback without contacting KRVE support first will be treated as a policy violation
• KRVE reserves the right to:
  • Submit proof of delivery and communication to banks/payment gateways
  • Block future orders from accounts involved in disputes or misuse

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🛡️ Fraud Prevention & Rights Reserved

KRVE reserves the right to:

• Refuse exchanges in case of policy misuse or suspicious activity
• Block customers with repeated or fraudulent requests
• Update policies at any time without prior notice

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📝 How to Request an Exchange

Option 1 — Website:

1. Go to My Orders on krveindia.com
2. Click on Return Request
3. Follow the steps

Option 2 — Email: Send an email to info@knr.ventures with:

• Order ID
• Product Name
• SKU

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📞 Need Help?