Refund policy

Return, Refund & Exchange Policy – KRVE India

1. Return, Refund & Exchange

KRVE India accepts returns, refunds, and exchanges on eligible orders, subject to the conditions mentioned below.

  • Return/exchange requests must be raised within 7 days of delivery.
  • Refunds are processed only after the returned product passes our quality inspection.
  • Exchanges are subject to product and size availability.
  • All products must meet the eligibility requirements mentioned below.

2. Eligibility

To be eligible for a return, refund, or exchange, the product must be:

  • Unused and unworn
  • Unwashed
  • Undamaged
  • Unaltered
  • In its original condition
  • Returned with all original tags attached
  • Returned with original packaging intact

Products that do not meet these conditions may be rejected during quality inspection.

3. One-Time Free Size Exchange

We offer a one-time free size exchange on eligible orders.

  • Only one size exchange is allowed per order.
  • The exchange is applicable for the same product in a different size.
  • Exchange is subject to size/product availability.
  • No exchange handling or processing charges will be applied for the eligible one-time size exchange.
  • Once a size exchange has been completed, no further size exchange will be available for that order.

4. Returns

Customers may request a return within 7 days of delivery, provided the product meets all eligibility conditions.

Once the returned product is received by KRVE, it will undergo a quality inspection.

If the product passes inspection, the return will be approved and the applicable refund will be processed.

Shipping and COD charges, if applicable, are non-refundable.

5. Refunds

Refunds are issued only for approved returns after successful quality inspection.

  • Approved refunds will be processed to the original payment method used for the order.
  • Refund processing time may vary depending on the payment provider or bank.
  • Shipping charges and COD charges, if applicable, are non-refundable.
  • Refunds will not be processed until the returned product has successfully passed quality inspection.

6. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact KRVE within 48 hours of delivery.

After verification:

  • KRVE may provide a replacement, exchange, or refund, depending on the situation and product availability.
  • No return/exchange shipping charge will be applicable for a verified damaged, defective, or incorrect product.

7. Mandatory Unboxing Video Requirement

For claims related to damaged products, defective products, incorrect products, missing items, or quality issues, a complete and uninterrupted unboxing video is mandatory.

The video must:

  • Start before opening the sealed package.
  • Clearly show the shipping label.
  • Show the condition of the package before opening.
  • Capture the complete unboxing process without cuts or edits.
  • Clearly show the product received.

Customers may also be required to provide clear photographs of:

  • Product received
  • Product tags
  • Packaging
  • Defect, damage, or issue being reported

Claims submitted without the required unboxing video may not be eligible for approval.

8. Quality Inspection

All returned products undergo a quality inspection upon receipt.

KRVE India reserves the right to reject a return, refund, or exchange request if:

  • The product has been worn, washed, used, or altered.
  • Original tags are missing.
  • Original packaging is missing.
  • The product has been damaged after delivery.
  • The product fails quality inspection.
  • Required photographs/video are not provided.
  • The request is made after the applicable return/exchange period.

9. Sale & Promotional Products

Products purchased during clearance sales, final sale events, or special promotions may have different return, refund, or exchange conditions.

The applicable terms will be clearly mentioned on the relevant product, collection, or offer page.

10. Important Notes

  • Returns, refunds, and exchanges are available on eligible orders.
  • 7-day return/exchange window starts from the date of delivery.
  • One-time free size exchange is available per order.
  • Refunds are processed only after successful quality inspection.
  • Damaged, defective, incorrect, or missing-item claims require appropriate proof and may require an unboxing video.
  • Product availability is required for exchanges.
  • Shipping and COD charges are non-refundable, unless otherwise specified for an approved defective/incorrect-product claim.

Return Policy Summary

✅ Returns available

✅ Refunds available

✅ Exchanges available

✅ One-time free size exchange

✅ 7-day return/exchange window

✅ Quality inspection required

✅ Original tags & packaging required

✅ Unboxing video required for damage/defect/wrong-item/missing-item/quality claims